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Optimizing & Assuring User Experience in the Blended Services Era
Date: Thursday, May 19, 2011
Time: 12:00 p.m. New York / 5:00 p.m. London
Host: Caroline Chappell, Senior Analyst, Heavy Reading
Service providers have become the connective glue that binds the service delivery value chain together. Consequently, traditional service assurance approaches are no longer sufficient in an IP service delivery context. Today’s operators need a far broader and more unified strategy to successfully orchestrate IP service delivery if they are to improve service innovation and service velocity and compete effectively in the exploding IP-based landscape. As mobile operators move to LTE and prepare for the cloud and blended service models, they need a more holistic perspective of their service delivery environment to understand the complex interactions among services, networks, subscribers and their devices in a way that enables all stakeholders to act proactively and decisively within their service delivery domains.