As wireless carriers fight to reduce customer churn, the new high-performance, portable solutionwill help them troubleshoot voice, video and data issues on LTE networks

EVERETT, Wash. – June 09, 2014 Fluke Networks, today unveiled the Network Time Machine™ LTE/VoLTE, a portable LTE troubleshooting appliance that helps wireless carriers resolve network performance issues quickly and cost effectively.This ability is crucial to reducing customer churn, as subscribers who switch wireless carriers increasingly point to poor customer care and inadequate network performance as their reason for leaving. The Network Time Machine providesextensive network and application visibility, as well as the forensic details necessary tosolve signaling or data performance problems in 20 Gbps carrier environments. Using Network Time Machine, carriers can measure and provenetwork performance, resolve subscriber issues and deliver the best possible consumer experienceto meet growing voice, video, and data demands.

“The proliferation of affordable smartphones, tablets, and other devices has sparkedan ever-increasing popularity of mobile videos, games, and data applications,” said Amit Rao, general manager of the Carrier Wireless Coreproduct line. “While networks have evolved from 3G to 4G/LTE to meet performance demands, network monitoring technologies have not kept pace. Network Time MachineLTE/VoLTE is the first troubleshooting appliance that can deliver the 20Gbps performance required for high-performance wireless networks and—even more important—for creating loyalty among today’s fickle wireless subscribers.”

According to a recent Ovum survey*, 27 percent of wireless subscribers who had changed carriers in the previous month cited “low network quality/speed of the services” as their reason for switching. More than 30 percent said poor customer care was a key reason.

While today’s wireless carriers need better and faster ways to resolve the network issues that drive customer complaints, most of their network engineers rely on solutions that lack captureperformanceor fragile appliances that must be shipped to unmonitored high-traffic LTE port locations. These tools often break and require complex configurations to make them operational.

Network Time Machine LTE/VoLTEis a rugged appliance that solves both problems. It identifies and resolves issues before subscriber frustrationand churn concerns grow. The solution’s unique performance bottleneck analysis (PBA) automatically discovers applications and reports performance trending metrics by server, network, and client site. These metrics show where application time is spent and immediately identifies the root cause of customer complaints about performance. Network Time Machine also provides voice and video traffic analysis and playback, enabling carriers to troubleshoot and monitor the entire triple play from a single appliance.

LTE network deployments have evolved carrier networks to an all-IP environment that encounter a host of new application and data problems, from the backhaul to the core and datacenters in the network. Even if current monitoring systems can reach these regions, which most cannot, the end-to-end visibility needed to diagnose issues would suffer due to the exorbitant cost of monitoring every link and the lack of granularity needed to identify and fix the root cause. Network Time Machine LTE/VoLTEprovides the application and network visibility LTE carriers needmore cost-effectively and with more detailed data than other solutions.